At PGBET, we take our responsibility to protect every user's personal information seriously. This policy clearly outlines the types of data we collect, how it is used, and the rights you hold as a user of our platform.
All personal data transmitted between your device and PGBET servers is protected with 128-bit SSL encryption. Sensitive information such as bank card details and identification numbers is stored in encrypted format and cannot be read by unauthorised parties.
You have the right to access, correct, or request deletion of your personal data at any time. Data management requests can be made directly through your account settings or by contacting our support team.
Pgbet does not sell, rent, or trade users' personal data to third parties for marketing purposes. Your data belongs to you — we use it solely to deliver a better platform experience.
PGBET's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international standards, ensuring the rights of Malaysian users are always fully protected.
We maintain a transparent data retention policy — data is kept only for as long as needed for operational and legal compliance purposes. Data that is no longer required is disposed of following secure procedures.
In the event of any data security breach that may affect your information, PGBET will notify you within the timeframe required by applicable law, along with the steps that have been taken.
This Privacy Policy describes how PGBET ("we", "Platform") collects, uses, stores, and protects the personal information you provide when using the pgbet.ml website, the PGBET mobile app, or any related services. By using our platform, you agree to the practices described in this policy. Please read this document carefully.
Pgbet collects your personal information through several channels when you use the platform. The data collected can be grouped into three main categories:
We only collect data that is strictly necessary to provide our services. We do not collect information beyond what is required for platform operations.
Collected personal data is used for specific, clearly defined purposes. PGBET does not use your data for unrelated purposes without your consent:
| Purpose of Use | Types of Data Used |
|---|---|
| Account management & identity verification | Name, ID, email, phone |
| Deposit & withdrawal processing | Bank account details, transaction history |
| Fraud prevention & security | IP address, login activity, betting patterns |
| Customer Support | Communication history, account details |
| AML/KYC legal compliance | Identity documents, transaction records |
| Product improvement & analytics | Anonymized usage data |
| Service communications | Email, phone number |
We do not use your data for third-party targeted advertising. Any marketing communications sent by pgbet relate solely to our own platform services and promotions, and you may opt out at any time.
Pgbet's processing of your personal data is based on one or more valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to withdraw your consent at any time. However, withdrawing consent may result in us being unable to provide certain services to you.
Pgbet does not sell or rent users' personal data to any third party. However, in certain situations, we may need to share information with the following parties:
Pgbet will disclose user information to the relevant authorities in the event that:
All third parties we work with are bound by strict confidentiality agreements and are only permitted to use your data for agreed purposes.
Pgbet takes security infrastructure seriously to protect your personal data. The following technical and organisational measures are continuously enforced:
That said, no security system can guarantee 100% protection against all threats. We encourage you to take your own precautions, such as using a strong password and enabling two-factor authentication (2FA) on your account.
The pgbet website and app use cookies and similar tracking technologies to enhance the user experience and analyse platform performance.
You can manage cookie settings through your web browser. However, disabling essential cookies may affect platform functionality and make the login process more difficult. PGBET does not use cookies for third-party advertising purposes.
Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by PGBET:
You may request a copy of the personal data we hold about you at any time.
You have the right to request correction of inaccurate or incomplete data.
You may request deletion of your data, subject to our legal retention obligations.
You may request that we restrict data processing under certain circumstances while a review is carried out.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You have the right to object to data processing for certain purposes, including direct marketing.
To exercise any of the above rights, contact the PGBET support team via 24/7 live chat. We will process your request within the timeframe set by Malaysia's PDPA.
Pgbet retains your personal data only for as long as necessary for operational and legal compliance purposes. The following are general guidelines for our retention periods:
When data is no longer needed, it is disposed of using secure, irreversible deletion procedures. Physical format data is destroyed using certified document shredding machines.
Pgbet is a platform designed exclusively for adults aged 18 years and above. We take the strictest approach to ensuring minors cannot access or use our platform.
If you believe your child has registered or used the PGBET platform, please contact our support team immediately for prompt action.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how pgbet handles your personal data, we encourage you to contact us directly.
The pgbet Privacy and Data Protection Team can be reached via:
We are committed to responding to all privacy enquiries within 72 hours from the date of receipt. For requests involving data deletion or data transfer, processing time is up to 14 working days.
Pgbet also reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices or new legal requirements. Any material changes will be communicated via an in-platform notification at least 14 days before taking effect.